Cagi time Privacy Policy — Your data is safe with us

1 What information is collected

Cagi time collects certain information to provide its services and manage your account. This information falls into three categories:

Data Type	Example	Collection Time
Identity Information	Name, date of birth, NID number	For registration & KYC verification
Contact Information	Mobile number, email address	At the time of registration
Financial information	Mobile banking number, transaction history	On deposits & withdrawals
Technical information	IP address, device information, browser	While Using the Platform
Gaming information	Game history, betting records, session duration	During gameplay

We do not collect any information beyond what is listed above. cagi time will never ask for your social media password or bank PIN.

2 Purpose of Data Collection

Cagi time collects your data solely for the specific purposes listed below — it is never used for anything beyond that:

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals quickly and accurately.
• Fraud prevention: To detect suspicious activity and keep accounts secure.
• Customer support: To resolve your complaints and queries promptly.
• Responsible Gaming: To monitor gaming behaviour and provide assistance when needed.
• Legal obligations: To maintain records as required by regulatory authorities.
• Relevant Promotions: To keep you informed about relevant offers and bonuses (you can opt out at any time).

3 Data Storage & Protection

Cagi time uses industry-leading security technology to protect your data. Our security measures are detailed below:

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit encryption.
• Firewall Protection: Robust firewall systems block all unauthorized access.
• Two-Factor Verification: OTP-based two-step verification for critical actions.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Restricted Access: Only authorized personnel are permitted to access specific data.

Please keep in mind that no one can guarantee 100% security on the internet. Always use a strong password and never share it with anyone.

4 Sharing Data with Third Parties

Cagi time does not share your data with third parties as a matter of policy. However, limited sharing may occur in the following specific circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Legal obligations: We are required to provide necessary information upon receiving a lawful order from the Government of Bangladesh or any regulatory authority.
• Fraud investigations: Specific data may be disclosed to assist law enforcement agencies in their investigations.
• Technology Partners: Technology companies that support platform operations are bound by strict confidentiality agreements.

Outside of the cases mentioned above, your data is never sold, rented, or exchanged. This is an unwavering principle of cagi time.

5 Cookies & Tracking

Cagi time uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential cookies: Required for login sessions and security — disabling these cookies will prevent the site from functioning properly.
• Functional cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Collects anonymous statistics to help us understand which sections of the site are used most.

You can disable non-essential cookies at any time through your browser settings. Note that some features may not function properly if you do.

6 Data retention period

Cagi time does not retain your data indefinitely. How long your data is kept depends on its type and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: minimum 5 years, as required by law.
• Personal data after account closure: deleted within 90 days upon request.
• Security logs & audit trails: retained for a minimum of 2 years.

7 Children's Privacy

Cagi time strictly does not collect data from anyone under the age of 18. Our platform is intended for adults only.

8 International Data Transfers

Cagi time's server and data infrastructure is managed to keep your information secure at all times. If your data ever needs to be processed on servers in another country, we ensure that the country or organisation involved maintains adequate data protection standards.

For all international data transfers, strict data processing agreements are in place with every partner, and they are required to uphold the standards set out in this Privacy Policy.

9 Policy Updates

Cagi time may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

You can check the "Last Updated" date at the top of this page to see when the most recent changes were made. We recommend visiting this page regularly.

10 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team. We aim to respond within 72 hours.